Question 1

How can I purchase tickets?

Accepted Answer

All ticket purchases are made online, from this website. We recommend purchasing your tickets well in advance so you don't miss out. Any tickets not purchased from this website are not valid.   Tickets can not be purchased over the phone.

Question 2

I wasn't emailed my tickets

Accepted Answer

It can be easy to mistype your contact details when purchasing tickets. If you did not receive an email to your chosen address upon purchasing tickets, please check your spam folder.  If you still have not received it, please email us at info@theenchantedforest.com.au with your full name, correct email address and best contact number.

Question 3

Is it possible to pay by cash at the gates?

Accepted Answer

No. Tickets are only available through The Enchanted Forest website.

Question 4

Do I need to print my ticket?

Accepted Answer

No. Your ticket will be delivered electronically to your email address with a QR code. You can print your ticket or simply show us the QR code on your phone.

Question 5

Do babies need a ticket?

Accepted Answer

Everyone needs a ticket to enter, however infants aged 2 years and under are free. You are still required to select a $0 'infant' ticket during checkout. Children aged 3 years and older require a valid "Child" ticket for entry.

Question 6

Do you accept Companion Cards?

Accepted Answer

Yes, please bring your Companion Card along with your purchased ticket, and we will be happy to admit your carer or companion, free of charge, at the gate.

Question 7

If I am unable to attend, can I reschedule the visit or be refunded?

Accepted Answer

Due to the limited number of sessions, we can not offer refunds. However, you can attend at another time, and we will honour the purchase provided that you reschedule at least 48 hours prior to your booked session time. We want everyone to have the chance to experience this immersive journey!
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You can reschedule your booking from the ticketing link sent to your nominated email address. Rescheduling must take place at least 48 hours prior to your booked session time. If you try to reschedule within 48 hours of your booked session time, you will not be able to.

Question 8

My booking includes several people, should we all arrive at the same time?

Accepted Answer

We recommend that your party arrive at the same time, however entry can be made separately, ​if your party members have access to the tickets as well.

Question 9

Related fees and charges

Accepted Answer

Advertised ticket prices to The Enchanted Forest include GST and the card surcharge.

A service fee is charged by FareHarbor (the ticketing provider). This displays as a separate line item on the checkout page - 'fees' and is a percentage of the advertised ticket total.

Question 10

What is a low-sensory session?

Accepted Answer

Low-sensory sessions feature smaller crowds and a lower-intensity light display due to there being more ambient lighting, earlier in the evening. Attendees can fully immerse themselves in the experience without feeling overwhelmed or overstimulated. The low-sensory sessions provide a safe and inclusive space for everyone to enjoy The Enchanted Forest. Don’t forget to bring along sunglasses, headphones, or your favourite sensory toy if you think it would be beneficial.

Question 11

Can I buy a gift card?

Accepted Answer

If you would like to book tickets for a loved one, you can do so via this link - Gift Cards

Frequently asked questions